Why Can't I Access My Subscription?

Why Can't I Access My application Subscription?


There are a few reasons why you might not be able to access your Elite or Platinum features. 

• Check to make sure you received payment confirmation from the vendor (PayPal, Google Play, Apple App Store).
 
• Make sure you are logged into the application or into the GPShuntfish.com site. Your subscription is tied to your GPShuntfish.com account.

• Log out. Then log back into the app or website. This can help re-sync your account to our servers and activate the subscription.

• Hit the Restore Purchases button within the Off-The-Grid Maps section of the mobile app. 

• Your subscription has expired. To check the status of your subscriptions, log into GPShuntfish.com and go to the Dashboard page. 

Still problems? Please contact our Customer Service department at 
gpshuntfish@trimbleoutdoors.com.

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